Chatbots For The Insurance Market The insurance sector has constantly been a challenging consumer. And, when it comes down to insurance & innovation, the penetration is rather slow. Why? It's due to the fact that unlike the banking field, purchases in the insurance market are not faceless. These are transactions built on trust fund and are constantly done in person. So, unless they construct a robotic that can perfectly reproduce a human sales executive's identity, insurance is mosting likely to stay a pen & paper market.