Susan Deveney is a renowned expert in conflict resolution and mediation. She is the Chief Executive and Head Instructor at Conflict Resolution Training Inc. (CRT) in Boston, MA. Under her leadership, CRT provides advanced professional development and continuing education programs aimed at enhancing communication and resolving disputes in organizations across the United States. Born and raised in Boston, Massachusetts, she excelled in her undergraduate studies at the University of Bridgeport, Connecticut, graduating summa cum laude with a double major in Political Science and Psychology. She was inducted into the Phi Kappa Phi Honor Society and received the Dana Scholar Award for Academic Excellence. She continued her education at Suffolk University Law School, earning her Juris Doctor degree. In 2010, Susan founded CRT, a pivotal institution in the U.S. for professional development and continuing education. The organization offers training, certification, and customized programs that focus on critical skills such as handling difficult conversations, emotional and social intelligence, empathy, mindfulness, diversity, and inclusion. Before fully committing to CRT, she ran her own legal and mediation practice from 2001 to 2016, specializing in disability law, family and business disputes, and employment law. Her professional practice emphasized helping clients achieve amicable resolutions through mediation, alongside developing workplace investigation protocols and litigation prevention systems. Susan's mediation expertise covers a broad spectrum, including divorce and family mediation, where she has significantly impacted many families navigating disputes. Additionally, she has developed specialized mediation training for school districts dealing with particular education disputes and has implemented numerous workplace culture improvement programs. A strong belief in the power of communication and collaboration has always underpinned her work. She focuses on empowering individuals with the skills needed for constructive conflict resolution, which promotes healthier and more productive environments. Throughout her career, Susan Deveney has actively contributed to community betterment. She has secured funding for conflict resolution programs in Rhode Island schools, volunteered as an ESL tutor, and supported numerous initiatives aimed at advancing children's social and economic welfare. Recently, she launched a nationwide Special Education Mediation Workshop, aligned with her book "Introduction to Special Education Mediation." She is also preparing to introduce an Elder Care Facilitation Workshop to help caregivers develop comprehensive life plans for seniors. Susan is a prolific author and speaker. She has numerous publications and conference presentations, and she focuses on practical conflict-resolution strategies. Her professional affiliations include memberships in various Bar Associations and certifications from prestigious institutions like Cornell University and Harvard Business School. Outside of her professional realm, Susan Deveney enjoys tennis, swimming, and writing, which contribute to her healthy work-life balance. She remains passionately committed to continuous learning and education in her field.