Itamar Arel is a computer scientist, entrepreneur, and technology executive specializing in machine intelligence and conversational AI. He earned his B.Sc., M.Sc., and Ph.D. in Electrical and Computer Engineering from Ben Gurion University of the Negev, along with an M.B.A. from the same institution. His work has focused on applying artificial intelligence to financial analytics and voice-based customer interactions. He led Apprente's acquisition by McDonald’s and Tenyx's acquisition by Salesforce. Dr. Itamar Arel completed his Bachelor of Science degree in 1995 and his Master of Science in 1998 at Ben Gurion University of the Negev under the supervision of Professor Dan Sadot. He later earned a Master of Business Administration in 2002 and a Ph.D. in Electrical and Computer Engineering in 2003, again under Professor Sadot. During his doctoral studies, he was awarded the 1999 Intel Scholarship for Excellence in Doctoral Studies in recognition of his early contributions to machine intelligence and high-performance computing. Arel served as a research assistant in the Optical Communication Laboratory at Ben Gurion University while pursuing his graduate education. After graduation, he worked as an engineering officer on active duty in the Israel Defense Forces from 1995 to 2000, gaining technical and leadership experience. In 2003, he relocated to the United States to join the University of Tennessee, Knoxville, as an assistant professor in the Department of Electrical Engineering and Computer Science. He advanced through the academic ranks, earning tenure and becoming a full professor by 2009. Itamar founded and directed the Machine Intelligence Lab in Tennessee, where he concentrated on machine learning and reinforcement learning research. His academic efforts focused on adaptive computational models to improve the performance of intelligent systems operating in complex environments. Between January 2014 and July 2015, he took a sabbatical to serve as a visiting associate professor in Stanford University’s Computer Science Department. During that period, he collaborated with faculty and graduate students on machine intelligence research and advanced learning architectures. Arel has secured multiple patents, including innovations in high-speed traffic simulation and reinforcement learning architectures. In 2004, he received the U.S. Department of Energy CAREER Award for Young Investigators, recognizing his contributions and potential in computational science. Alongside his academic responsibilities, he pursued entrepreneurial ventures in artificial intelligence and technology. He co-founded and served as Chief Scientist at TeraCross, Inc. in Campbell, California, joining in February 2000 while completing his Ph.D. From 2008 to 2015, he co-founded Binatix Labs in Palo Alto, California, serving as Chief Technology Officer and applying proprietary machine learning techniques to financial data analytics, including market prediction, risk analysis, and automated decision-making. Itamar founded Apprente in June 2017 to develop voice technology systems that automate customer interactions in operational environments. The company specializes in conversational AI solutions for the food and service industries, using deep learning, natural language processing, and reinforcement learning to enable voice-based order-taking and related processes. In April 2022, he co-founded Tenyx, Inc. and served as its CEO, focusing on AI-driven voice agents for customer service. In September 2024, Salesforce announced and completed its acquisition of Tenyx, after which he became Vice President of Voice AI Solutions at Salesforce. Before joining Salesforce full-time, he served as a strategic advisor to IBM Watson Orders in Mountain View, California, from January to March 2022. Throughout his career in artificial intelligence and machine learning, Itamar Arel has remained committed to research and innovation, holding patents for hierarchical machine learning systems for lifelong learning, confidence-based reinforcement learning, and synthetic-data-trained conversational pipelines. He has also participated in DARPA’s UPSIDE program and holds senior memberships in IEEE, ACM, AAAI, and the BICA Society.