We're first direct and the UK's most recommended bank*. Open 24 hours a day, 7 days a week. We have a strict No-Robots policy. That means every time you call us. You’ll get through to a friendly human, no matter what time it is. You can also contact us online through your mobile and tablet. We offer you all the usual banking services, like a current account, savings, cards, mortgages, loans and insurance, but we’re different because we’re people people. So we listen, we have a conversation, and we recognise that it's your money, not ours. We’ve been open for business every minute of every day since our launch in 1989, and we also find time for community, charity and environmental projects. Your home may be repossessed if you do not keep up repayments on your mortgage.